Returns & Refunds Policy

You can request a return within 30 days of your order being marked delivered. Items should be unused, in their original packaging, and in the condition you received them.

For hygiene and safety reasons, some items — such as opened beauty/personal-care products, underwear, and earrings — can't be returned unless they arrived damaged or defective. Any such exclusion is also noted on the product page itself.

If an item arrives damaged, defective, or materially different from its listing, contact us within 14 days of delivery with your order number and a photo — we'll cover the return and send a replacement or full refund, no questions asked.

Open the chat button in the corner of any page (or find your order under your account) and tell us the order number and what you'd like to return. We'll confirm eligibility and the next steps — including a return address if the item needs to be shipped back.

Once a return is received and inspected (or immediately, for confirmed damaged/defective items), a refund is issued to your original payment method via Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Any loyalty points earned on the refunded item(s) are deducted from your balance; a coupon used on the order is not reinstated.

We don't currently process direct exchanges — if you'd like a different size, color, or item, return the original for a refund and place a new order.

If your order hasn't shipped yet, contact us as soon as possible and we'll try to cancel it before it's handed to a supplier for fulfillment. Once an order has shipped, it falls under the return process above rather than a cancellation.

Questions about a return or refund? The fastest way to reach FOUNDER OUT is the chat button in the corner of any page.