Frequently Asked Questions
How long does shipping take?+
Most orders arrive in 7–20 business days depending on the item and destination. See the full Shipping Policy for details.
Is shipping free?+
Yes — automatically, once your cart subtotal reaches $75.00. Below that, shipping is a flat rate shown at checkout.
Do I need an account to buy something?+
No — you can check out as a guest with just an email address. Creating an account just makes it faster to track orders, save addresses, and earn loyalty points on future purchases.
How do I track my order?+
Tracking is added automatically once your order ships and appears under your orders — no need to ask us for it.
What's your return policy?+
30 days from delivery for most items, unused and in original packaging. Damaged or defective items are covered regardless. Full details on the Returns & Refunds page.
Do you ship internationally?+
Yes. International orders may be subject to customs duties or import taxes set by your country, which aren't included in the checkout price — see Shipping Policy.
What payment methods do you accept?+
All major credit and debit cards, processed securely through Stripe. We never see or store your full card number.
How does FOUNDER OUT's loyalty program work?+
You earn points on every purchase, shown on each product page, redeemable for a discount on a future order from your account's Loyalty page.
Is two-factor authentication available?+
Yes — enable it from Account → Security. Once verified on a device, you won't be asked again on that device for 24 hours.
I still have a question — how do I reach you?+
Use the chat button in the corner of any page. A real person on our team answers, usually fast.